Friday night, phones ringing off the hook. WhatsApp confirms the orders, tells people when food is ready, texts back every call you could not answer, and asks for the review an hour after collection. All automatic, from your number, in your own words.
★★★★★ The same engine got a local clinic 63 new Google reviews in 9 weeks ↗Here is exactly what your customer sees, from order to review. Every message fires on its own, triggered by your orders coming in. And every single one is customisable, word for word, so it sounds like your restaurant.
An order comes in from your website, your phone or the counter. The customer gets an instant confirmation with the items, the total and a realistic collection time.
Instant · from your website or phone orders"Being prepared" and "ready for collection" go out on their own. Customers stop ringing to ask if it's done, which frees the counter phone on the busiest nights.
As the kitchen works7pm Friday, every line busy, someone rings out. Within seconds they get a message asking for their order. That £25 stays yours instead of going to the place up the road. This one feature can pay for the year.
Seconds after a missed callAn hour after collection, happy customers get asked for a Google review while they're still full and happy. Takeaways live and die on their rating, and almost nobody asks.
About an hour after collection"The usual, Dave?" Regulars get a gentle nudge on their usual night, and your opted-in list hears about Tuesday offers. Repeat trade without a penny of ad spend.
On their pattern, never spammyWhen someone searches "takeaway near me", the place with hundreds of recent Google reviews gets the order. Most takeaways never ask a single customer. This asks every one, an hour after they eat. Roughly 1 in 6 people asked leaves a review. Unprompted, most businesses get about 1 in 50.
Every single message is customisable. The wording, the timing, the tone, what it includes and what it never says: all specific to your firm. Change any of it whenever you like, add as many steps as you want. All included, nothing is an upsell.
The £200 covers the build: connecting your ordering setup, writing your messages, pairing your WhatsApp and testing the whole journey end to end. The £59 covers the running of it: hosting, the health watchdog, the message log, and any wording or timing changes you want along the way.
Tell me roughly how many orders a week you do and what you want handled. I reply the same day, usually within the hour.
Fitting for the irony, the fastest way to ask about WhatsApp automation is on WhatsApp. It lands with Jamie, the person who builds and runs it.
WhatsApp Jamie