WhatsApp automation · Repair shops The engine is live right now

WhatsApp messages your customers. Automatically.

Phones, laptops, shoes, watches, whatever you fix: the job gets confirmed, the quote approved in the chat, the "it's ready" sent the second it is, and the shelf of uncollected jobs finally cleared. All automatic, from your number, in your own words.

Get it set up → WhatsApp Jamie £200 setup · then £59 a month · cancel anytime
★★★★★ The same engine got a local clinic 63 new Google reviews in 9 weeks ↗
The whole journey

One repair. Five messages. Zero "is it done yet?" calls.

Here is exactly what your customer sees, from drop-off to collection. Every message fires on its own, triggered by your job tickets. And every single one is customisable, word for word, so it sounds like your shop.

Your Repair Shop
business account
Tuesday
Hi Ben, we've booked in your iPhone 14, cracked screen, ticket #218. We'll diagnose it and message you a price shortly.11:20
Diagnosis done: screen replacement, £89 fitted, ready same day. Reply YES to go ahead or NO and we'll pop it back together as it was.12:05
YES please12:10 ✓✓
On it. We'll message the moment it's ready.12:10
Ticket #218 is ready for collection. Good as new. We're open until 5:30 today.15:45
Cheers for trusting us with the repair, Ben. If you were happy, a quick Google review really helps a small shop.18:30
Done. Fast and half the price of the shopping centre kiosk ⭐19:02 ✓✓
A week after "ready"
Hi Priya, your laptop (ticket #204) has been ready for a week. We're open until 5:30 today and 4:00 Saturday. See you soon!10:00
So sorry, completely slipped my mind! Saturday morning10:31 ✓✓
No problem at all, it's safe with us. See you Saturday.10:32
Saturday
Morning Priya, friendly nudge: we're open until 4:00 today and the laptop's waiting.09:00
On my way now!10:15 ✓✓
Type a message
The ⚡ labels are part of this demo, not the message. Your customers just see a normal WhatsApp, and every message is reworded to sound like your shop.
01

The job gets booked in

Every repair gets a ticket number and the customer gets an instant confirmation. No more handwritten stubs that get lost in a coat pocket.

Instant · at drop-off
02

Quotes approved in writing

"£89 fitted, reply YES." No phone tag while the job sits on the bench, and a written record of every approval when a customer later "doesn't remember agreeing".

After diagnosis
03

"It's ready" sends itself

The moment the job is done, the customer knows. They collect sooner, pay sooner, and stop ringing the counter while you're mid-repair with a heat gun in your hand.

The second the job is finished
04

The shelf clears itself

Every repair shop has a shelf of finished, unpaid, uncollected jobs. Polite nudges at day 7 and day 14 turn that shelf back into cash and space. This step alone pays the £59.

Day 7 and day 14 after ready
05

The review request

That evening, happy customers get asked for a Google review. Repair shops win against the kiosks and chains on trust, and trust online is spelled r-e-v-i-e-w-s.

Evening after collection
The part that compounds

Beat the kiosks on trust.

Nobody hands a stranger their phone, their laptop or their grandmother's watch without checking reviews first. The independents that dominate locally are the ones with hundreds of them. This asks every single customer. Roughly 1 in 6 people asked leaves a review. Unprompted, most businesses get about 1 in 50.

63
New Google reviews in 9 weeks, about one a day
What this exact engine did for the skin clinic it already runs on, from 354 automatic requests. Same ask, your customers.
5.0
340+ Google reviews on the clinic it runs for
A clinic that sits about 10 appointments a day, four days a week. The dates are public. Don't take my word for it, go and count them.
See the reviews on Google ↗
Yours, not a template

Your words. Your steps. As many as you want.

Every single message is customisable. The wording, the timing, the tone, what it includes and what it never says: all specific to your firm. Change any of it whenever you like, add as many steps as you want. All included, nothing is an upsell.

The same message, jewellery repairs
Good afternoon Mrs Shaw. Your ring resize is complete and ready for collection at your convenience. It has been cleaned and polished, and we think you will be delighted.
The same message, phone repair shop
Ben! Phone's done mate, screen's mint. In till 5:30, shout if you can't make it 📱
One step, two shops, their own words. Yours will sound exactly like you.
Booked-in confirmations Quote approvals in chat Ready-for-collection messages Collection chasers Review requests Missed-call follow-ups Payment links Warranty follow-ups Trade-in offers Anything else you dream up
Every one of these runs on the engine that is live right now. All included in the £59.
Pricing

Set it up once. Then forget about it.

WhatsApp automation · Full system
£200
One-off setup
£59
Per month
Unlimited steps
Add any, included
Cancel anytime
No lock-in
Your number
Stays yours

The £200 covers the build: connecting your job tickets, writing your messages, pairing your WhatsApp and testing the whole journey end to end. The £59 covers the running of it: hosting, the health watchdog, the message log, and any wording or timing changes you want along the way.

FAQ

The honest answers.

We just use a ticket book behind the counter. Does that work? +
Perfectly. A simple job board we set up as part of the £200 replaces the ticket book: type a name and a number, everything else fires on its own. If you already use repair shop software, we plug into that instead. Either way, nothing about how you fix things changes.
Do my customers need anything installed? +
No. They get a normal WhatsApp message from your number, in the app they already use every day. No app to download, no account to create. That is the entire point: no portal, no app, no login. Open rates on WhatsApp are far higher than email because people actually read it.
Can they reply, or is it a robot? +
They can reply, and it lands in your normal WhatsApp. The automation handles the predictable messages so you do not have to, but a real conversation is always one reply away. Nobody gets trapped talking to a machine.
What happens if WhatsApp disconnects? +
This is the bit most setups get wrong. A watchdog checks the channel around the clock. If it drops, it alerts and re-pairs, rather than silently sending nothing for a fortnight. There is also an email fallback so the message still gets through.
Why a monthly fee? +
Because it is a live service, not a one-off file. The £59 pays for the hosting it runs on, the monitoring that keeps it alive, the message log, and me making changes when your prices, policy or wording change. No retainer, no minimum term, cancel whenever.
Start

Tell me what you need, and I'll tell you if it fits.

Tell me what you repair and roughly how many jobs a week come through. I reply the same day, usually within the hour.

Goes straight to jamie@builtsmarter.co.uk
No commitment, and no call unless you want one. If it's not a fit, I'll tell you straight.

Or just message me.

Fitting for the irony, the fastest way to ask about WhatsApp automation is on WhatsApp. It lands with Jamie, the person who builds and runs it.

WhatsApp Jamie
£200 setup
£59 a month, cancel anytime
Get it set up →