The moment a session is booked, WhatsApp takes over. Confirmed, reminded, checked in on after treatment, nudged back when they quietly drop off at session three, and asked for the review when they feel better. All automatic, from your number, in your own words.
★★★★★ The same engine got a local clinic 63 new Google reviews in 9 weeks ↗Here is exactly what your patient sees, from first session to review. Every message fires on its own, triggered by your clinic system. And every single one is customisable, word for word, so it sounds like your clinic.
Your clinic system takes a booking. Within seconds the patient gets a confirmation with the time, the practitioner and what to bring or wear.
Instant · triggered by your clinic systemOn the day, every patient gets a reminder they actually read. Late cancellations become reschedules in the chat instead of empty treatment rooms.
Morning of the session"How's the knee feeling?" A happy answer gets the review ask. A worried answer gets flagged straight to you, before it turns into a cancelled course or a bad review.
Morning after treatmentMost patients quietly quit around session three, right when it started working. When someone's due and not booked, they get a nudge. Better outcomes for them, full diary for you.
When a patient driftsAsked at the exact moment they tell you they feel better. Nobody is more generous than a patient whose pain just went away, and most clinics never ask.
Timed to the good newsWhen someone searches for a physio near them, the clinic with hundreds of recent Google reviews gets the booking. This asks every patient at their happiest moment, the day the treatment worked. Roughly 1 in 6 people asked leaves a review. Unprompted, most businesses get about 1 in 50.
Every single message is customisable. The wording, the timing, the tone, what it includes and what it never says: all specific to your firm. Change any of it whenever you like, add as many steps as you want. All included, nothing is an upsell.
The £200 covers the build: connecting your clinic system, writing your messages, pairing your WhatsApp and testing the whole journey end to end. The £59 covers the running of it: hosting, the health watchdog, the message log, and any wording or timing changes you want along the way.
Tell me roughly how many sessions a week you do and what you want handled. I reply the same day, usually within the hour.
Fitting for the irony, the fastest way to ask about WhatsApp automation is on WhatsApp. It lands with Jamie, the person who builds and runs it.
WhatsApp Jamie