№ 001, Fix my site 24-hour turnaround · Pay after
● Taking fixes today

Something on your site broken?
I'll fix it for £99.

Broken form. Dead reCAPTCHA. Google Map that won't embed. Wording out of place. Mobile layout gone wonky. Whatever it is, tell me and I'll fix it inside 24 hours. You only pay once it's working again.

The only catch
If you're happy with the work, leave me an honest Trustpilot review. That's it.
WhatsApp me the problem How it works → No payment up front
№ 002, Pricing

Two ways to pay. Never a retainer.

One Fix The bread & butter
£99
Per fix · 24-hour turnaround · Pay after

One broken thing? One invoice.

  • Any single fix, big or small
  • Turnaround under 24 hours
  • Pay once it's working, not before
  • Honest review after = only thing I ask for
Book a fix →
Save £19
The Tidy-up Best value
£179
Batch of fixes · 24-48 hours · Pay after

Multiple things broken? Save £19.

  • Up to a morning's worth of fixes in one go
  • Turnaround 24, 48 hours depending on scope
  • Pay only once everything's working
  • Honest review after, same deal
Book a Tidy-up →
№ 003, How it works

From broken to fixed, in four steps.

1

Tell me what's broken.

WhatsApp me a description, a link, a screenshot. The rougher the better, I don't need a spec.

2

I confirm I can fix it.

Same day, usually within the hour. If it's outside scope I'll tell you straight, no fee.

3

I fix it, inside 24 hours.

Tested on mobile and desktop. I send you a short video of it working before I invoice.

4

You pay, then review.

£99 invoice once you're happy. All I ask after is an honest Trustpilot review, good or bad.

№ 004, What counts as a fix

If it's broken, I fix it.

FormsSubmissions not sending.Contact forms, booking forms, enquiry forms. Routing, validation, spam, the lot.
SecurityreCAPTCHA broken.Missing, misconfigured, or blocking real people. I set it up properly.
EmbedsGoogle Map not loading.Maps, videos, widgets, chatbots, calendars, anything that should embed but doesn't.
CopyTypos & wording out of place.The kind of mistake that's been bugging you for weeks but you can't figure out how to edit.
MobileLooks wrong on the phone.Text cut off, buttons overlapping, layout collapsing. Fixed and tested on a real phone.
SpeedSite too slow.Images too heavy, scripts blocking render, cache misconfigured. Diagnose and patch.
SEOMeta & previews broken.Title tags, meta descriptions, Open Graph previews for WhatsApp, LinkedIn, Facebook.
TrackingAnalytics not firing.GA4, Meta Pixel, conversion events. Diagnose what's broken and wire it up properly.
DesignSomething just looks off.Wonky spacing, misaligned buttons, a colour that's gone rogue. If you can see it, I can fix it.

If it's not on this list, ask anyway. I'll tell you straight.

№ 005, The first one

My first Fix client left a review. Five stars.

The Games Club came to me with broken forms, broken reCAPTCHA, and a map that wouldn't load. Fixed, tested, reviewed. Then when their own settings broke the forms again later, I stepped back in, no fuss, no extra fee. This is what "the Fix" actually looks like.

TG
The Games Club
GB · 1 review · Website fix
★★★★★

“A very capable, proactive, and reliable provider. Highly recommended.”

We recently worked with Jamie at BuiltSmarter to resolve several issues on our website, and the results were excellent.

They quickly identified and fixed problems with our non-functioning submission forms, ensuring everything worked reliably again. They also corrected the reCAPTCHA integration, which had been causing disruptions.

On top of that, they went beyond the initial brief by fixing an embedded Google Map exactly as requested. What really stood out was their initiative in improving the overall form submission experience.

When a later settings change on our side unexpectedly broke the form submissions again, they were quick to step back in and resolve the issue without fuss. That level of follow-up support made a big difference.

№ 006, Anti-retainer

Agencies charge every month. I charge when it's broken.

Option A
My Fix service
Honest
Option B
A typical agency retainer
Familiar
Cost£99 per fix. Only when something's actually broken.
Cost£300-500/month, whether anything happens or not.
PaymentAfter the work's done, once you're happy.
PaymentDirect debit, first of the month, locked in for 12.
TurnaroundUnder 24 hours. I send a video of it working.
Turnaround"We'll raise a ticket. Someone will be in touch."
Who does itMe. Same person who reads your WhatsApp.
Who does itWhichever junior is free that afternoon.
ContractNone. No notice period, no lock-in.
Contract12-month minimum, 30-day notice to cancel.
Annual cost£0 baseline. Only when you need me.
Annual cost£3,600 - £6,000, whether you needed them or not.
№ 007, Common questions

You probably want to know.

i. Is it really £99 per fix, no matter what? +
Yes. £99 per fix, whether it takes me twenty minutes or most of a working day. If you've got multiple things broken, the £179 Tidy-up is better value, that's a batch of fixes in one go. If a fix is genuinely out of scope (a full rebuild, new pages, new features), I'll tell you straight up front, no fee.
ii. What counts as "out of scope"? +
The Fix service is for fixing things that are broken, not building new things. So a broken form, yes. A brand new booking system, no, that's a build. Rule of thumb, if the thing was working once and isn't now, or if it was supposed to work and doesn't, it's a fix.
iii. What platforms can you fix? +
WordPress, Shopify, Squarespace, Wix, Webflow, hand-coded sites, and most things in between. If yours isn't one of these, WhatsApp me the URL and I'll tell you straight whether I can fix it.
iv. What if you can't actually fix it? +
Then you don't pay, simple as that. I won't charge you for a job I couldn't finish. I'll tell you within the first hour whether it's doable. If I find a roadblock mid-way, I'll flag it before I waste your time.
v. Do I really only pay after? +
Yes. I send you a video showing the fix working, you confirm you're happy, I invoice, you pay. No deposits, no up-front fees, nothing until it's done. This is why I ask for an honest review after, it's the only protection I've got, and it's the only protection I want.
vi. What about the review? What if I don't leave one? +
Nothing bad happens, I'd just appreciate it. This is a new service and reviews are how I grow it, so an honest one (good or bad) is the only thing I really ask for. If the work wasn't good enough for a five-star review, I'd rather know in public so I can do better.
vii. What if the same thing breaks again later? +
If my fix didn't hold, I'll redo it, no charge. If something breaks later because of a change on your end (like The Games Club's settings change), that's a new fix, but usually a quick one. I don't gouge people on follow-ups.
viii. Can I just book you for ongoing maintenance? +
I deliberately don't sell retainers. The whole point of this service is you pay only when you actually need me, not every month whether you do or not. If you find yourself needing five fixes a month, something bigger is wrong and we should talk about a rebuild instead.

Ready when you are.

Send me a WhatsApp with what's broken, screenshot, link, rough description, whatever. I'll reply the same day and tell you whether I can fix it, and when.

WhatsApp Jamie Back to home